$20 FLAT RATE SHIPPING WORLDWIDE / FREE SHIPPING IN INDONESIA

FAQ

SHIPPING IN INDONESIA
We offer FREE shipping on orders going to Indonesia. Orders will generally be dispatched within 2 business days of receipt. Please allow 1-3 business days for arrival following the dispatch of your order.

If you require your order urgently, please kindly contact us at hello@sukkhacitta.com and we’ll do whatever we can to get your order to you ASAP.

INTERNATIONAL SHIPPING
We currently offer standard international shipping at a flat $20 rate.

Orders will generally be dispatched via registered mail with DHL's local parner, Post Indonesia, within 2 business days of receipt. You will receive a shipping confirmation email with a tracking number upon dispatch. It normally takes 2-3 weeks for your package to arrive.

If you require your order urgently, you can choose for express delivery at an additional charge. Please kindly contact us at hello@sukkhacitta.com and we’ll do whatever we can to get your order to you ASAP.

RETURNS
If for some reason our product is faulty or damaged, we will accept returns for a full refund (less shipping costs) within 21 days of delivery. Please write to us at hello@sukkhacitta.com for assistance.

PAYMENTS
1. International orders: our payment currency is US Dollars. We use PayPal's secured platform to facilitate all payment transactions. PayPayl accepts debit/credit cards via Visa, MasterCard, Discover and American Express. 
2. Domestic orders in Indonesia: simply click on the currency converter on the top right section of the website to find the price in IDR. Domestic bank transfer is possible, simply choose this payment option during checkout and the details will be emailed along with your order confirmation.

GIFT WRAPPING
Yes, we do offer gift wrapping. Please write to us at hello@sukkhacitta.com for assistance.

CUSTOMISATION OR PURCHASE ORDER
Yes, we can create a piece for you that is currently sold out or even customize a detail (such as name, color) at a slight cost. Please write to us at hello@sukkhacitta.com for assistance.